We want you to be happy with your order. If something isn't right, here's how it works.
Change-of-mind returns (unopened items)
If you've changed your mind, you can return any unopened, unused item in its original sealed packaging within 14 days of receiving it for a refund. Because our products are fragrances, we're unable to accept change-of-mind returns once an item has been opened or unsealed, for hygiene and health-protection reasons.
For change-of-mind returns, a £2.99 return postage charge will be deducted from your refund to cover the cost of the return label.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or isn't what you ordered, please let us know within 30 days. We'll arrange a replacement or a full refund, and you won't pay anything towards return postage — faulty returns are always free.
How to return an item
Please don't send anything back before contacting us. To start a return:
- Get in touch through our contact form with your order number and the reason for your return.
- We'll email you a return label and instructions.
- Post the item back to us using the label provided.
Your refund
Once we've received and checked your return, we'll process your refund within 14 days. Refunds are made to your original payment method. For change-of-mind returns, the £2.99 return postage charge will be deducted; for faulty items, you'll be refunded in full.
Your statutory rights
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Questions?
If you're unsure about anything, please get in touch through our contact form and we'll be glad to help.
