FAQ

We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.

Yes. If your bottle is unopened and still sealed, you can return it within 14 days for a full refund. If an item arrives faulty or damaged, you're covered for 30 days. For hygiene reasons we can't accept returns on opened fragrances unless they're faulty. This doesn't affect your statutory rights.

We're a UK business, and every fragrance is made and bottled here in the UK.

Not at the moment — we're focused on our own collection for now. If that changes, we'll announce it here and on our social channels.

Yes. None of our fragrances are tested on animals.

Like most fine fragrances, some of ours contain naturally occurring allergens that must be declared under UK cosmetic law. You'll find the full ingredient list, including any allergens, on each product and on the bottle. If you have a known sensitivity, please check the ingredients before use.

Yes. You can check out as a guest — no account needed. Creating one just makes it easier to track orders and reorder your favourites.

This is sent automatically to your email address as soon as your order is placed. If it hasn't arrived within a few minutes, please check your spam or junk folder before getting in touch.

It's rare for us to cancel an order. When it happens it's usually due to a payment issue or an item being unexpectedly out of stock. If your order is affected, we'll always email you and refund you in full.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via our contact form, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

There's only a short window between ordering and dispatch, so if you need to cancel, please contact us as quickly as possible via our contact form and we'll do everything we can to help before your order ships.

Orders are typically delivered within 5 working days of being placed. You'll receive a confirmation email at each stage so you know where your order is.

We currently only ship to the UK using Royal Mail Tracked (Tracked 24 and Tracked 48) as our main delivery methods.

Shipping is calculated at checkout based on your order. You'll always see the full cost before you pay — no surprises.

Yes. We'll send you updates by email as your order is processed and dispatched, so you can follow it every step of the way.

Yes. Unopened, sealed bottles can be returned within 14 days for a full refund. Faulty or damaged items are covered for 30 days. For hygiene reasons we're unable to accept returns on opened fragrances unless they're faulty. Your statutory rights are not affected.

Just contact us through our contact form and we'll talk you through the process and give you the return details. Please don't send anything back before getting in touch.

No problem — return details are sent by email, so if you can't find yours, contact us via the form and we'll resend them.

We're sorry to hear that. In the rare event your order arrives damaged, faulty, or not what you ordered, contact us within 30 days with your order number and a photo if possible, and we'll put it right.

This depends on the carrier you use to send it back. Once we've received your return, we'll process your refund within 14 days. Please keep your tracking information until your return is back with us.